Refund and Exchange Policy

Last Updated: 8 أغسطس 2026

Our Commitment: At Elbayan Academy, we are committed to providing high-quality educational services and care about your satisfaction. This policy outlines the conditions for refunds or subscription changes.

1. Free Trial Class

We offer a free trial class for all new students before subscribing. Its purpose is to:

• Get familiar with the teaching style.
• Evaluate the student current level.
• Ensure the service suits your needs.
• Answer all your inquiries before committing.

We strongly recommend taking advantage of the trial class before subscribing.

2. 7-Day Refund Policy

You are entitled to request a full refund within the first 7 days of subscription, provided that:

• No more than two classes have been attended.
• A valid reason for the refund request is provided.
• The refund request form is filled out.
• The request goes through administrative review.

3. Partial Refund

For monthly and yearly subscriptions:

• After 7 days - 30 days: 50% refund of the value of unused classes.
• After a month: No cash refund, but credit can be transferred.
• Yearly subscription: Pro-rata refund based on remaining classes after deducting used classes at the monthly rate.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

• More than 30 days have passed since subscription.
• Attending more than 50% of the package classes.
• Violating terms and conditions of use.
• Account termination by the academy due to abusive behavior.
• Pre-paid courses with a major discount (clarified upon purchase).
• Issued certificates.

5. Subscription Transfer & Changes

Instead of a refund, you can:

• Freeze subscription: Temporary pause up to 30 days without losing balance.
• Transfer credit: To another family member.
• Change teacher: If not a good fit.
• Change plan: Upgrade or downgrade the package.
• Change track: From memorization to Tajweed or vice versa.

6. How to Request a Refund

To submit a refund request, follow these steps:

1. Send an email to mahmoudismailm85@gmail.com.
2. Use the subject line "Refund Request" along with your account number.
3. State the reason for the request in detail.
4. Attach a copy of the payment receipt.
5. Wait for support team response within 3-5 business days.

7. Refund Processing Time

• Review: 3-5 business days from receiving the request.
• Approval: Email notification.
• Bank transfer: 5-10 business days.
• Credit cards: 7-14 business days depending on the bank.
• Stripe: 5-10 business days.

8. Refund Fees

Fees may be deducted from the refund amount:

• Payment gateway fees: 2-3% (non-refundable by the gateway provider).
• Administrative fees: 5% in certain cases.
• Value of used classes: At individual class rate (not package rate).

9. Canceling Auto-Renewal

You can cancel auto-renewal at any time:

• From your account control panel.
• Via email 3 days prior to the renewal date.
• The subscription will remain active until the end of the paid period.

10. Exceptional Cases

In special circumstances (severe illness, emergency situations), we welcome discussing appropriate solutions. Contact us and we will evaluate each case individually.

11. Disputes

In case of a dispute regarding refunds, we follow these steps:

1. Friendly discussion with the support team.
2. Escalation to management if unresolved.
3. Mediation through a neutral third party.
4. Recourse to legal channels as a last resort.

12. Contact